Every day, companies waste time and resources on tasks which are not their main activity and which, moreover, bring them no added value. In the long-term, these actions constitute an obstacle to business growth. So, in this edition of EDI Academy we discuss a trend taking hold worldwide – outsourcing. With outsourcing, companies can focus actions on their core business, while other outside organizations take care of the added activities.
Outsourcing to a trusted provider is part of this business-focusing strategy. This is one way to relieve them from managing their B2B platforms, from all the associated tasks entailed and, most importantly, from having to administer their technology resources.
Backup copies, servers, controlling errors, databases registering new partners, maintenance… Any activity related with the electronic data interchange solution is left in the hands of an outside provider. This is what is known as EDI outsourcing, an approach that lets you maximize the benefits of this business technology, ranging from cost savings to increased productivity.
How EDI Outsourcing works
The Global Outsourcing service from EDICOM is designed for total delegation of EDI management and e-invoicing in conditions of maximum trust. A specialized technician acts as an advanced user of the company’s communications platform and manages all parameters of the B2B e-commerce solution.
In the event of any incident or error cropping up, this administrator also coordinates the solution to the problem with the support team. In other words, company employees are relieved of an important work burden.
But what specific activities can the company delegate to the Outsourcing service?
- Solution configuration and EDI platform rollout.
- Error or alarm handling and processing.
- Control of communications and unassisted processes.
- Defining profiles in the communications network.
- Partner parameterization.
- Coordinating initial interchanges through the company’s test framework.
- Controlling the information flow between the company and new partners joining the platform.
- Opening up gateways between different communications networks.
- Constant updating of backup data copies and information security.
Outsourcing all these EDI-related tasks gives a boost to productivity in different company areas, from the IT department to admin. As a result, economic costs are reduced and growth encouraged for the business, which now has greater resources for development.
How to choose a trusted technology provider
Although EDI outsourcing entails great benefits for businesses, it also involves certain risks. Companies leave highly confidential information and the responsibility of knowing how to manage it in the hands of a third party. So, it is crucial to choose a trusted technology provider.
When it comes to choosing the most suitable partner to outsource EDI, aspects such as technological capacity, support, safety certifications or experience must be taken into account. We expand the information in this other issue of EDI Academy.